E-commerce Chatbots: Why You Need Them for Your Online Store

Guide to AI Chatbots for Ecommerce

ecommerce chatbot use cases

Take advantage of the opportunity to advance your customer service strategy. Whenever a customer interacts with your brand, you generate a customer experience. Some users are not willing to take the time to call you or send you an email. Perhaps it is because of laziness, shyness, distrust, or simply because they do not feel compelled to do so, even though interacting with your brand would allow them to clarify their doubts. Chatbase is Google’s chatbot analytics tool that offers easy optimization options for your existing chatbot. Pizza hut has been immensely successful in enabling such a simple channel for their sales and since pizzas are very often an impulse buy, this bot has been a valuable asset to improve sales.

ecommerce chatbot use cases

Nike designed a chatbot named Stylebot that helped them to increase its average CTR by 12.5 times and the conversions by 4 times during the launch of their AirMax Day shoes. The StyleBot is an AI chatbot that allows enthusiasts to find shoes based on their preferences via product recommendations. After designing their own shoes, customers had the option to share it (or save) or even buy it. Conversational chatbot platform for eCommerce helps designing bots that ensures that you are able to provide the right answers, at the right time, on the right platform. You can also periodically train your chatbot to improve its performance. Using the REVE Chatbot platform for eCommerce can help build bots that can boost user experience.

Use Case 1: Product recommendation

This streamlined approach can help customers find what they’re looking for more easily and efficiently. Drift is an AI-powered platform designed to facilitate personalized customer experiences by integrating chat, email, and video. The chatbot is built on a conversational AI model that processes, understands, and responds to customer inquiries naturally.

ecommerce chatbot use cases

You can use various channels to implement conversational AI for your eCommerce business. Chatbots, messaging apps, and voice assistants are a few options you can consider Successful eCommerce chatbots use AI, machine learning, and natural language programming to better serve your eCommerce customer.

And it’s perfect for beginners

It will walk you through the process of creating your own pizza up until you add a delivery address and make the payment. They can choose to engage with you on your online store, Facebook, Instagram, or even WhatsApp to get a query answered. As an ecommerce store owner or marketer, it is becoming increasingly important to keep consumers engaged alongside the other functions to keep a business running.

This allows you to react instantly to negative feedback and send the user down an appropriate dialog flow when the bot detects dissatisfaction. Thanks to your WhatsApp API for eCommerce integrations, your client “serendipitously” receives a template message from you asking “Hi [name], how’s your supply of [product] holding up? ” As with the abandoned cart issue, email has been a powerful helper with life-cycle offers. But, as we mentioned WhatsApp messages are checked more frequently and opened with much greater frequency as well as speed. While Facebook Messenger bots allow you to build in product carousel options inside the conversation, in WhatsApp is, for the time being, a little more limited. Though in most cases the user interface allows for it, product recommendations inside a bot are still not that widely used.

Benefits of recruitment chatbots

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